Shipping & Return Policy
Returns for Commercial or Residential Shipping Addresses Special Order items, equipment, or items shipped directly from the manufacturer may be returned if unused, based on that manufacturer’s return policy. Since manufacturer’s return policies and restocking fees vary, please contact us as soon as possible if you wish to return an item so we can help you and answer any questions you may have.
All regularly stocked items may be returned to us with a 20% restocking fee if the item has not been used.
In order for returns to be accepted, your items must be returned within 30 days from receipt of your order. If you wish to return any part of your order, you must contact us first for a return authorization before sending your order back to us.
The return shipping fee is your responsibility.
For international returns, you will also be responsible for the brokerage fees that may be applied. These fees may be applied after the return has been completed.
Upon receipt and inspection of returned product(s), your credit card will be credited for the amount paid for the item(s) minus the outbound shipping and minus the 20% restocking fee.
Orders shipped via UPS will incur additional duties, taxes, and other fees. These charges will be billed to you directly from UPS. The charge shown on our site’s shipping calculator does not show these fees. Orders shipped via common carrier require a broker to get through Canadian customs. We will contact you before processing the order if this information has not been provided.
Damaged Orders – Common Carrier
If any item is clearly damaged, or if you have any doubt about possible damage, you MUST do the following: 1. Note it clearly on the bill of lading before signing it 2. Keep your copy of the bill of lading 3. Contact us as soon as possible If part or all of your shipment is damaged and you did not note this in any way on the bill of lading, we CANNOT guarantee any compensation for damages.
Damaged/Missing items – UPS
Great care is taken when packing your order, but on rare occasions damage may occur or an item may have been missed. If any part of your order is missing or damaged, you must contact us within 5 business days of receiving your order.
Most Common Carriers require a delivery appointment for residential deliveries. If the carrier attempts delivery after the appointment is made and no one is available to receive the delivery, an additional delivery fee will be charged.
All delivery times are estimates. Orders are usually processed and ready to ship within 1-2 business days (business days are Monday through Friday, 8:00 a.m. to 4:30 p.m., EST). Some items will be shipped directly from the manufacturer. Common carrier deliveries range from 1 to 10 days for delivery, depending on your proximity to the shipping origin. UPS ground shipping can take anywhere from one to seven days. For additional shipping charges, UPS 2nd Day Air guarantees delivery of your order by the end of the second business day from when the order was picked up from our warehouse by UPS. UPS Next Day Air guarantees delivery of your order by the end of the next business day after your order was picked up from our warehouse by UPS. Expedited shipping is not an option for common carrier shipments. UPS 2nd Day Air & Next Day Air orders received after 1:00 p.m. Central Standard Time will be processed on the following business day. Destinations Currently, we will ship to anywhere in the contiguous United States as well as Alaska, Hawaii, Canada, Puerto Rico, and Virgin Islands. We are unable to ship to PO or APO/FPO boxes. If a shipping carrier deems your address inaccessible for delivery, they will make final delivery at the closest shipping terminal or return the shipment to us. If you are concerned about delivery to your address, please contact us before placing your order.
Errors in Shipment
Great care is taken when packing your order, but on rare occasions errors may occur. If there are any errors in your shipment, you must contact us within 5 business days.
Methods & Charges
Berkel Sales & Service, Inc. ships the majority of its products via UPS, however, for certain large and heavy items, a common carrier freight service is used. Shipping charges for common carrier and UPS items are calculated by factoring in the weight, dimensions, and shipping distance. We’re linked live with UPS so the shipping price you see is what it actually costs to ship the item from us to you. Some online retailers may offer “free” shipping but upon closer scrutiny, you might find that the price for the item is actually higher to make up for this “free” shipping. Berkel Sales & Service, Inc. strives to offer you the best price that we can. Many customers find that our price is still one of the best out there even when shipping charges are added in! In this case, we’re simply passing along savings from the manufacturer to you! The vast majority of our products can be shipped via UPS to a residential address. Bear in mind that UPS charges more to ship to a residential address versus a commercial address. This difference is usually several dollars, but varies by region. It will be reflected in your shipping charges. Split Shipments We will make every attempt to ship your order within one shipment. If multiple shipments of your order are required, the full amount of the shipping costs will be charged in the first shipment. If you want part of your order sent 2nd Day Air and the other part sent using standard Ground, please place two separate orders.